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Privacy Policy

Please read this privacy policy carefully.

Privacy is very important to us. We also understand that privacy is very important to you. This Privacy Policy tells you how we protect and use information gathered through this Sotera website based in the U.S. This website and this Privacy Policy are intended for a U.S. audience.

This Privacy Policy was last revised on January 9, 2023. We may change this Privacy Policy at any time and for any reason. Significant changes to the Privacy Policy are discussed below in the Section called “Changes to the Privacy Policy.” We encourage you to review this Privacy Policy each time you visit the website.

By using this website, you agree to the terms of the most recent version of this Privacy Policy. Together with any other disclaimers, policies, terms of use, or other notices on this website, this Privacy Policy constitutes the complete agreement between you and Sotera with respect to your use of this website. You may be subject to additional terms that may apply when you access particular services or materials on certain areas in this website, or by following a link from this website.

Introduction

The information we receive, and how we use it, depends on what you do when visiting our website. We collect and use your non-personal information (information that is not identifiable to you personally) differently than your personal information.

What is non-personal information?

Non-personal information is information we collect through this website that does not identify you as an individual person. It may include information such as the following:

  • the type of web browser software you use (for example, Netscape Navigator or Internet Explorer)
  • the name of the domain from which you access the Internet
  • the Internet address of the website from which you linked directly to our website
  • the date and time you access our website
  • which pages you have visited on our website
  • the search terms you use
  • the links on which you click
  • personal information that has been been made non-personal or anonymized (i.e., information that no longer reflects or references an individually identifiable user)

If you only read or download information on our website, we do not collect or learn your name, e-mail address, home address, or other personal information about you. We may place a text file called a cookie in the browser files of your computer when you visit. The cookie may be stored on your computer’s hard drive. The information that we collect using cookies is non-personal information. US Government Information Bulletin (I-034) contains a good description of cookie technology at: http://www.criminology.net/. You are always free to decline our cookies if your browser permits, but some parts of our website may not work properly for you if you do so. We do not allow third parties, other than those companies that we hire to perform services or functions on our behalf, to place cookies on our website.

What does Sotera do with non-personal information?

Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information. We are always looking for ways to better serve you and improve this website. We use non-personal information from you to help us make this website more useful to visitors. We also use non-personal information for other business purposes. For example, we may use non-personal information or aggregate non-personal information to:

  • create reports for internal use to develop programs, products, services, or content
  • customize the information or services that are of interest to you
  • share it with or sell it to third parties
  • provide aggregated “traffic statistics” and “response rates” to third parties

What is personal information?

Personal information is information we collect through this website that we can use to specifically identify you, such as your:

  • name
  • telephone number
  • e-mail address
  • medical device serial number
  • date of birth

How does Sotera keep and use personal information?

We may keep and use personal information we collect from you through this website to provide you with access to this website. In addition, we may keep and use your personal information:

  • to respond to your requests
  • to personalize your access to our website, for example, by telling you about new features that may be of interest to you
  • to develop records, including records of your personal information
  • to contact you with information that might be of interest to you, including information about clinical trials and about products and services of ours and of others
  • for analytical purposes and to research, develop and improve programs, products, services and content
  • to remove your personal identifiers (your name, e-mail address, social security number, etc). In this case, you would
  • no longer be identified as a single unique individual. Once we have de-identified information, it is non-personal information and we may treat it like other non-personal information.
  • to enforce this Privacy Policy and other rules about your use of this website
  • to protect our rights or property
  • to protect someone’s health, safety or welfare
  • to comply with a law or regulation, court order or other legal process

Does Sotera ever share personal information with third parties?

Sotera does not share your personal information collected from this website with an unrelated third party without your permission, except as otherwise provided in this Privacy Policy.

In the ordinary course of business, we share some personal information with companies that we hire to perform services or functions on our behalf. For example, we may use different vendors or suppliers to ship you products that you order on our website. In these cases, we provide the vendor with information to process your order such as your name and mailing address. In all cases in which we share your personal information with a third party, we do not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide. We do not sell, exchange or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition.

We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting website visitors who violate our rules or engage in behavior which is harmful to other visitors (or illegal).

We may disclose your personal information to third parties if we feel that the disclosure is necessary to:

  • enforce this Privacy Policy and the other rules about your use of this website
  • protect our rights or property
  • protect someone’s health, safety or welfare
  • comply with a law or regulation, court order or other legal process

Notwithstanding anything expressed or implied in this privacy policy, in connection with an assignment, sale, joint venture or other transfer or disposition of some or all of the assets of Sotera, Inc., or its affiliated entities, you agree that we can accordingly assign, sell, license or transfer any information, including personal information, that you have provided to us to those third parties directly involved in the transfer or disposition of such assets.

Please note: In addition to the ways that we may keep, disclose, and use information described in this Privacy Policy, we also may keep, disclose, and use personally identifiable information that you give us through this website in ways that we believe are consistent with FDA and other governmental guidance, directions, regulations, and laws.

What happens if the privacy policy changes?

If we decide to make a significant change to our Privacy Policy, we will post a notice on the homepage of our website for a period of time after the change is made.

What about privacy on other websites?

This website may contain links to other websites. Some of those websites may be operated by Sotera, and some may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others. This Privacy Policy does not apply to any other website, even the other Sotera web sites. We are not responsible for the performance of websites operated by third parties or for your business dealings with them. Therefore, whenever you leave this website we recommend that you review each website’s privacy practices and make your own conclusions regarding the adequacy of these practices.

Does Sotera ever communicate directly with visitors to this website?

We may contact you periodically by e-mail, mail or telephone if you agree to that contact to provide information regarding programs, products, services and content that may be of interest to you. In addition, some of the features on this website allow you to communicate with us using an online form. If your communication requests a response from us, we will send you a response via e-mail. The e-mail response or confirmation may include your personal information, including personal information about your health, your name, address, etc. We cannot guarantee that our e-mails to you will be secure from unauthorized interception. If you do not wish to receive further information, please use the Contact Us through the website and request to be removed from the contact list. We will use reasonable efforts to remove your name from the list.

Are there special rules about children’s privacy?

We care about protecting the online privacy of children. We do not intentionally collect any personal information (such as a child’s name or e-mail address) from children under the age of 13. If you think that we have collected personal information from a child under the age of 13, please contact us.

What about website security?

Security is very important to us. We also understand that security is important to you. We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

How to contact Sotera If you have questions or comments about this Privacy Policy or wish to update any of your personal information, please use the Contact Us through our web site.

Passive Collection of Information & use of ‘Cookies’:
Cookies are small data files that are automatically sent from a web server to your browser and stored on your computer. Cookies can only be read by the server that sent it to your web browser. 
The use of Cookies does not in any way compromise the security of your computer; however, certain features of Sotera websites may not work without the use of Cookies.
Even if you do not explicitly provide us with information, Sotera may gather information about visitors to this Site when it aggregates information gathered by tracking the usage of certain features available on this Site. The collection of this information enables Sotera to tailor the Site's content to your needs and helps us to keep you informed of information that you may find of interest.
The information in the activity log may be anonymous and, therefore, may not identify you individually; however, such information, in conjunction with other information that we hold, may also be capable of identifying you and so may constitute personal data within the meaning of personal data legislation. The information our server collects may include, among other data:
·         Registered domain or home server;
·         Your IP address;
·         Your browser type and;
·         Your referring URL
We may collect this information passively using technologies such as standard server logs and cookies.  We use passively-collected information to administer, operate, and improve Our Site and to tailor the Site's content to your needs and helps us to keep you informed of information that you may find of interest.
If, by virtue of applicable laws in your country, any of the information gathered through these passive means constitutes or includes personal data, or if, through linking or associating any information gathered through passive means with any other personal information, we treat the combined information as personal data, the terms of this Privacy Notice will apply. Otherwise, we use and disclose information collected by passive means in aggregate form or otherwise in a non-personally identifiable form.
We may also process other information, which is not personal data within the meaning of data protection law.